Frequently Asked Questions
Shipping information
Processing Time
All orders are processed in Europe are shipped within 1–5 business days. You will receive a confirmation email once your order has been shipped.
Please note that shipping times may vary depending on your location and external factors such as customs or courier delays.
Shipping Costs
We offer free shipping on all orders over 75 euros.
Shipping fees for orders under 75 euros will be calculated at checkout based on your location.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can use this to follow your order’s journey.
Customs & Import Taxes
Customers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
What is your buyer guarantee?
At Chsn, our absolute #1 priority is your satisfaction and happiness.We understand that buying things online can sometimes be frustrating, and scary too.
Don't worry, we got your back! If you have any concerns and/or are unhappy with your purchase, just send us a message and we will assist you immediately.
Just reach out to our customer support team at chsnbygod@proton.me
Are you hiring?
If you are interested to be part of an awesome team and community, you can send your resume/CV to chsnbygod@proton.me